PRIVACY POLICY

Last updated: May 2026

1. Who We Are This privacy policy applies to Newry Computer Centre, located at 12 Monaghan Court, Monaghan Street, Newry, BT35 6BH. We are the data controller responsible for your personal information collected through this website.

If you have any questions about how we handle your data, contact us at: Email: office@newrycomputercentre.co.uk Phone: 028 3026 5600

2. What Data We Collect We may collect and process the following personal data:

Contact and account information: name, email address, phone number, billing and delivery address.

Transaction data: details of products you have purchased from us, payment method (we do not store full card details), and order history.

Technical data: IP address, browser type, device information, and cookies collected through your use of our website.

Communications: any messages or enquiries you send us, including via our contact or Express Drop-Off form.

Repair and service data: device details, fault descriptions, and any access credentials you choose to share when booking a repair or drop-off (stored securely and deleted once the service is complete).

3. How We Use Your Data We use your personal data to:

Process and fulfil your orders, including delivery and returns
Respond to your enquiries and provide customer support
Manage repair and upgrade bookings
Send order confirmations and service updates
Comply with our legal and regulatory obligations
Improve our website and services

We will only contact you with marketing communications if you have given us your consent to do so. You can opt out at any time.

4. Legal Basis for Processing (UK GDPR) We process your personal data on the following legal grounds:

Contract: to fulfil orders and service agreements you have entered into with us
Legal obligation: to comply with applicable laws, including consumer rights and tax obligations
Legitimate interests: to operate and improve our business, prevent fraud, and maintain site security
Consent: for marketing communications and optional cookies

5. Sharing Your Data We do not sell your personal data. We may share it with:

Payment processors to handle transactions securely (e.g. card payment providers)
Delivery and courier services to fulfil your order
Our website platform (Wix) which hosts and operates this site
nccits.com (our sister company) only where you have requested IT support services directly
Legal or regulatory authorities where required by law

All third parties are required to process your data securely and in accordance with UK GDPR.

6. Data Retention We retain your personal data only for as long as necessary:

Order and transaction records are retained for 7 years to meet HMRC requirements
Repair job data is deleted once the service is completed and any warranty period has passed
Marketing consent records are retained until you withdraw consent
Website usage data (cookies/analytics) is retained in line with our Cookie Policy

7. Your Rights Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete data
Erase your data (the "right to be forgotten"), where applicable
Restrict or object to how we process your data
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at office@newrycomputercentre.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies We use cookies to improve your experience on our site. These include essential cookies required for the site to function, and optional analytics cookies to help us understand how visitors use the site.

You can manage your cookie preferences at any time through the cookie banner on our site or your browser settings. Refusing non-essential cookies will not affect your ability to use the site.

9. Security We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment transactions are encrypted. Repair job credentials are stored securely and never shared beyond the team member handling your device.

10. Changes to This Policy We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update shown at the top.

11. Contact Us Newry Computer Centre 12 Monaghan Court, Monaghan Street, Newry, BT35 6BH Phone: 028 3026 5600 Email: office@newrycomputercentre.co.uk Monday – Saturday, 9am – 5:30pm